Home Case Study The Marshal Office of the Silesian Voivodeship leverages ITManager system functionality

The Marshal Office of the Silesian Voivodeship leverages ITManager system functionality

ITManager Deployment at the Marshal Office of the Slaskie Voivodeship

The Marshal’s Office of the Silesian Voivodeship decided to modernize the existing solutions that support IT resources and processes management. In order to streamline information exchange processes and unify the existing systems, the Department of Digitization and Information Technology implemented ITManager system.

"In retrospect, we can confirm that we are satisfied with the use of ITManager. The system also works well as a tool that supports remote work organization, guaranteeing continuous work of the Office and increasing the employees' comfort of work. It allows administrators to solve both common and unusual problems, including remote installation or repair without extending users' privileges,"
- says: Krzysztof Bregula, the Application Management Department administrator at the Marshal Office of the Silesian Voivodeship.

Pre-implementation challenges:

  • selecting and deploying a system that will optimally support ITSM resources and processes management;
  • replacing the current system with a solution that will be intuitive and user-friendly for the employees of the Office;
  • Service Desk module deployment;
  • repetitive tasks optimization and automation;
  • ensuring remote user support.


ITManager system implementation benefits:

  • multiple functionalities integration within one tool;
  • time saving with automatic IT resources inventory taking;
  • automatic remote software installation and updates;
  • remote management: remote users support;
  • efficient requests completion with a centralized request handling system;
  • incident management capability with an interdepartmental communication tool.


Read the entire case study on the ITManager website

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